Frequently Asked Questions
If you already have a Logo for your company, you will need to supply the artwork, with all fonts and pantone color information. We will get as close to that pantone color as possible. If you need to have a specific color we can arrange to stock your custom pantone colors for a small charge. If font name is not known we will offer choices for what we have in stock that will be as close as possible.
If you need a new logo, please call and let us help you design the perfect logo for your company.
We have many stock art images, and clip art images available to create you just the image you are looking for.
How do I create a custom design item?
All you need to do to create a custom design item is submit your artwork, including the Pantone colors, Custom Fonts, and size specifications. Our artist will contact you within 48 Hrs. to discuss your custom design, and then we will render a comp of your custom design for your approval.
Note: All draft versions of designs are the property of Inkorporate Graphics. Final approved custom designs are the property of the submitting customer. We recommend you copyright your custom designs for your future protection.
Why won’t you create my item with a custom design I submitted?
We reserve the right to decline any custom design that we deem to be a copyright infringement, offensive, sexually explicit, pornography, exploitive, or otherwise inappropriate.
What is your Return Policy?
Problems related to product quality or a missing product must be brought to our attention immediately by phone, 734-261-4657 or in writing within 1 week. A resolution to the problem will be discussed. If the items cannot be replaced, we will either issue a credit or apply the credit to your next order. In order to receive a refund, the affected garments must be returned before the credit is issued.
Can I cancel my order?
Yes! You may cancel your order at any time, but you are responsible for processing fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.
General cancellation fees are approximately 15% of your payment, but we’ll work with you to keep these costs as low as possible.
What is necessary to place an order for Screen Printing?
To place an order see our Contact Us page to send us an email with the basic information needed for printing. Once all the information is received you will receive a quote for your order. To accept the quote please sign and return by e-mail. Once all art is received, you will receive a proof of your artwork, please check closely and approve the art sign and return this form.
As soon as Payment is received and Art proof and Quote have been signed and returned to our office, we can schedule your order for production. Send all information to firstname.lastname@example.org.
Please keep in mind we cannot place an order without all information having been received. Your order will be put on hold until all appropriate information is received.
For all Contract customers we will need your purchase order, along with due date and when your garments will arrive in our building.
Please keep in mind we cannot start an order without all the information having been received. Your order will be put on hold until all appropriate paperwork is received.
For our Contract Customers, we need your Artwork, Font names, Due Date, Purchase Order, and Signed Quote and Proof.
What is your turn around time?
We request you send us your Due Date so that we can complete your order in the most efficient time possible. The general rule is, most orders are completed in 2 weeks from the receipt of deposit and final art work approval. We schedule our presses over 2 weeks in advance to provide the best possible service.
What is the Proof Approval process?
On all orders we will be sending you an art proof for your review. This proof will state the size, ink colors and location of the print placement.
Please make sure to look over this proof carefully as once it is approved we will be printing exactly that. Proofs are issued about 1-2 business days after all information needed and art have been received. Unless there is required design work to be done. If you do not receive a proof in that time frame please bring that to our attention, as we are not aware if you didn’t receive it. If changes are needed, please address all issues in writing and send us an e-mail with changes needed, and we will revise your proof. Once you have approved the artwork, it will move forward in the production process.
How do I get my order?
You will be notified when your order is complete. Local orders can schedule a pick up time. Out of town orders will be shipped via USPS or UPS.
Is there a minimum order for Screen Printing?
We have a 12 piece minimum per design. But remember, the smaller the quantity the greater the price per piece.
How do I pay?
Cash, Credit Card or Personal Check are allowed. Personal checks will have to clear our bank before your order can ship. Company checks will be accepted for our contract customers.
Can I use a picture from my web site on my shirts?
The short answer is NO. Web images are saved at 72 pixels per inch. We need at least 300 pixels per inch to get a decent print. But don’t worry, we have stock images that can be used to build a custom design. If you have an idea, give us a call and let’s see what we come up with.
Can I print on various shirt colors?
As long as the same ink colors can be used on all tee shirts, there should be no problem. We will send you a proof on all the colors you want to print on. Just to be sure the design works for you on all of your color choices. Sometimes between light and dark shirts you may need to use different inks (black/white), if there is an ink change required, that will be included in your price. So make sure you visit our Apparel Catalog page to pick the shirt you want printed. If you do not see what you are looking for, we do have many other vendors, so please call us with the details, and we will see what we can find for you.